COMPASSION, ACCOUNTABILITY AND RESPECT…are the three pillars that First Call guarantees.

• Compassion to provide the very best care to our patients.

• Accountability, to consistently deliver on our promise and be held accountable. When a problem arises the agency must immediately act and resolve it to the total satisfaction of the client.

• Respect is critical to the agency’s relationships with all clients/patients, staff, the community, and referral sources.

PROFESSIONAL ADVISORY COUNCIL
First Call has established a Professional Advisory Council which includes a physician/registered nurse, community representatives and representation from agency staff. The council establishes and reviews the agency’s policies governing scope of services offered, admissions and discharge policies, medical supervision and program evaluation.